Responsible Gambling at Casino Realz

At Casino Realz, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in Australia. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Casino Realz operates in full compliance with Australian gambling regulations and holds a valid licence under the applicable Australian interactive gambling framework. We take our duty of care seriously and actively promote responsible gambling practices across all aspects of our platform. Our responsible gambling program is reviewed and updated regularly — this page reflects our current policies as of June 2026.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions honestly:

Do you spend more money or time gambling than you can afford?
Have you tried to cut back on gambling but found it difficult?
Do you gamble to escape stress, anxiety, or depression?
Have you lied to family or friends about how much you gamble?
Do you chase losses by continuing to gamble after losing money?
Has gambling caused financial difficulties or debt?
Do you neglect work, study, or family responsibilities because of gambling?

If you answered yes to one or more of these questions, we strongly encourage you to use the tools available on our platform and to seek professional support.

Responsible Gambling Tools at Casino Realz

We provide a range of tools to help you manage your gambling activity. All tools are available directly from your account dashboard under the Responsible Gambling section.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your Casino Realz account. Limits take effect immediately when reduced and require a 7-day cooling-off period when increased, to ensure decisions are made thoughtfully.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. Once your loss limit is reached, you will be unable to place further bets until the period resets.

Session Time Limits

You can set a maximum session duration. When your time limit is reached, you will receive a notification and be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that display how long you have been playing and how much you have spent or won during your current session. Reality checks can be set at intervals of 15, 30, 45, or 60 minutes.

Cooling-Off Period

If you feel you need a short break from gambling, you can activate a cooling-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or place bets. This option is available instantly from your account settings.

Self-Exclusion

If you need a longer break, you can self-exclude from Casino Realz for a minimum period of 6 months, or permanently. During self-exclusion, your account will be suspended, all marketing communications will cease, and you will not be able to create a new account. To activate self-exclusion, go to your account settings or contact our support team directly.

We also participate in the national BetStop — National Self-Exclusion Register, which allows you to self-exclude from all licensed Australian online wagering services simultaneously. You can register with BetStop at www.betstop.gov.au or by calling 1800 238 786 (free call, available 24/7).

Account Activity History

You can view a full history of your deposits, withdrawals, bets, and session times at any time from your account dashboard. Reviewing your activity regularly can help you stay aware of your gambling habits.

Protecting Minors

Casino Realz strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process in accordance with Australian law. If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites.

Recommended parental control tools include:

If you suspect that a minor has accessed a gambling account, please contact us immediately at [email protected].

Support Organisations in Australia

If you or someone you know is experiencing gambling-related harm, free and confidential support is available 24 hours a day, 7 days a week through the following organisations:

Gambling Help Online
Free counselling and support for people affected by gambling problems.
Phone: 1800 858 858 (free call, 24/7)
Website: www.gamblinghelponline.org.au
Lifeline Australia
Crisis support and suicide prevention services.
Phone: 13 11 14 (24/7)
Website: www.lifeline.org.au
Beyond Blue
Mental health support including anxiety and depression related to gambling.
Phone: 1300 22 4636 (24/7)
Website: www.beyondblue.org.au
MensLine Australia
Telephone and online support for men with personal, work, and family concerns.
Phone: 1300 78 99 78 (24/7)
Website: www.mensline.org.au
Financial Counselling Australia
Free financial counselling for people experiencing financial difficulty due to gambling.
Phone: 1800 007 007
Website: www.financialcounsellingaustralia.org.au
BetStop — National Self-Exclusion Register
Exclude yourself from all licensed Australian online wagering services at once.
Phone: 1800 238 786 (free call, 24/7)
Website: www.betstop.gov.au

Tips for Gambling Responsibly

Set a budget before you start and stick to it — only gamble with money you can afford to lose.
Treat gambling as entertainment, not as a source of income.
Never chase your losses.
Take regular breaks and set time limits for your sessions.
Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs.
Balance gambling with other leisure activities.
Keep track of the time and money you spend gambling.
Talk to someone you trust if gambling is causing you concern.

Contact Us

If you have any questions about our responsible gambling tools or policies, or if you need assistance activating any of the features described on this page, our support team is available 24/7.

Email: [email protected]
Live Chat: Available directly on the Casino Realz website, 24 hours a day, 7 days a week

We are here to help. Your wellbeing is our priority.

This Responsible Gambling page was last updated in June 2026 and reflects current Australian regulatory requirements and best practices.